Xfinity Store by Comcast Branded Partner - Bourbonnais, Illinois

Introduction

The Xfinity Store by Comcast Branded Partner located at 1690 IL-50 Suite B in Bourbonnais, Illinois, is a leading provider of telecommunications services, offering a wide range of products and solutions for both residential and business customers. This article provides a comprehensive overview of this Xfinity Store, its main services, location, featured characteristics, practical information, and customer reviews.

Main Services

• Internet Services: The store offers high-speed internet services, including Xfinity Internet, which provides download speeds up to 1200 Mbps. They also provide Internet Essentials, a low-cost internet option for eligible customers.
• TV Services: Xfinity TV offers a wide range of channels, including live sports, movies, and TV shows. Customers can enjoy features like Cloud DVR, which allows recording and storing content, and Xfinity Stream, which enables watching TV anywhere.
• Voice Services: The store provides Xfinity Voice, a digital home phone service that offers unlimited nationwide calling and advanced features like caller ID, call waiting, and voicemail.
• Mobile Services: Xfinity Mobile is a wireless service that works with customers' existing devices or offers new devices for purchase. It provides unlimited data, text, and talk for a low monthly price.
• Business Services: The store offers a range of business services, including Xfinity Internet for Business, Xfinity Voice for Business, and TV services tailored for businesses. They also provide networking, Wi-Fi, and cybersecurity solutions.
• Security Services: Xfinity Home is a comprehensive security system that includes 24/7 monitoring, motion sensors, and remote control through the Xfinity Home app.
• On-Site Services: The store offers on-site support for customers, including troubleshooting, equipment installation, and upgrades.

Location and Access

The Xfinity Store is conveniently located at 1690 N State Route 50, Suite B, Bourbonnais, IL 60914, in the heart of the Bourbonnais neighborhood. The store is easily accessible from major roads, including US Route 50 and Interstate 57. There is ample parking available in the lot adjacent to the store, with designated spaces for customers with disabilities.

Public transportation is available nearby, with the Bourbonnais Public Transportation Center located about a mile away. The store is also wheelchair-accessible, with a ramp leading to the entrance and wide aisles inside.

Featured Characteristics

• Knowledgeable Staff: The store's staff is trained to provide expert assistance with Xfinity services, troubleshooting, and product recommendations. They can also help customers with common issues and self-service options through Xfinity's website and apps.
• In-Store Experience: The store offers a modern, interactive in-store experience, with demonstration areas for customers to try out Xfinity products and services. Customers can also test out different devices and accessories to ensure they make the right choice.
• Xfinity App and Self-Service Options: Before visiting the store, customers can download the Xfinity app or explore self-service options on the Xfinity website. These tools allow customers to manage their accounts, pay bills, and troubleshoot common issues.

Practical Information

• Store Hours: The store is open Monday through Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 7:00 PM, and Sunday from 12:00 PM to 5:00 PM. However, it is recommended to call ahead or check the website for updates, as hours may vary on holidays or during special events.
• Contact Information: Customers can reach the store by phone at 8009346489 or visit the website at xfinity.com for more information.
• Services Available: The store offers a wide range of services, including internet, TV, voice, mobile, business, and security services. They also provide on-site support, equipment installation, and upgrades.

Customer Reviews and Positive Aspects

The Xfinity Store by Comcast Branded Partner in Bourbonnais has an average rating of 3 out of 5 stars on Google My Business, based on 94 reviews. While some customers have expressed dissatisfaction with their experiences, many have praised the store's helpful and knowledgeable staff, convenient location, and wide range of services. Some positive aspects mentioned in the reviews include:

• Quick and efficient service, especially for troubleshooting and equipment installation.
• Friendly and knowledgeable staff who take the time to explain products and services.
• Convenient location with easy access and ample parking.
• Variety of products and services available, including internet, TV, voice, mobile, and security options.
• On-site support and assistance with common issues and self-service options.

Overall, the Xfinity Store by Comcast Branded Partner in Bourbonnais offers a comprehensive range of telecommunications services and a convenient location for customers in the area. With knowledgeable staff and a modern in-store experience, the store provides an excellent resource for customers seeking assistance with their Xfinity services. While some customers have had less-than-satisfying experiences, many have praised the store's helpful staff and wide range of services, making it a valuable asset to the community.

👍 Reviews of Xfinity Store by Comcast Branded Partner

Ben B.

1/5

Very unhelpful! I drove overhalf an hour to get here because I needed help seeing up internet service. They offered to help only if I agreed to pay their in-store process, which were $30 above the internet price. After failing to convince me their price was the only price, they refused to offer me any help navigating the xfinity.com website. If you can avoid it at all, don't go to this location!

Update. I think it was Nancy who refused to help me, based on previous reviews. After I left the store, I called AT&T to see what they could do. Their coverage didn't cover my address, but the lady who helped me took the time to look for other services and ultimately helped me to establish internet with xfinity at $45 under the monthly price offered in the store! So, if she could help me, why couldn't the lady in the actual store? The likely answer is she could have, but wanted to charge me as much as possible...

Brandy B.

5/5

I had such a great experience today at xfinity. I went in for a new phone and got so much more out of the visit. Walter is an exceptional salesman that not only cared about making a sale but also creating a beautiful experience. I truly enjoyed chatting and getting to know him while he worked on transferring my phone. What a lovely human!

Jordyn W.

1/5

charging you for stuff in the store that you don’t need to pay. You go home and customer service doesn’t even know what you paid for, can’t even find whatever phone line they attached to my account. Avoid this place and just go to AT&T. These guys suck. I paid some fee upfront in store, customer service they can’t even find whatever I paid for.

Stephany

5/5

I had the best experience with Nancy today she lowered my bill and convinced us to get phones I did read reviews first but we still chose to go and she was absolutely wonderful I’m so glad we did don’t always believe what you read on reviews I didn’t and we are so glad we didn’t I am recommending her to everyone we know she took the time to answer all of our questions and there was a lot and took the time to fully answer all of our concerns about the mobile part absolute gem with her patience we are older people highly recommend Nancy

Amelia H.

5/5

My husband and I went in and had a great experience with Kiara. We saved some money by switching to their cell service, so we were there quite some time while setting up our new phones. The environment was relaxed and the staff was helpful. Overall, a great experience!

Donald D.

1/5

I came in to ask about an install fee that I shouldn’t have been charged because the agents weren’t requesting nor were they ever in my home. The blonde lady in glasses ordered me to sit down and demanded I call to resolve the charge. I’m 89 years old there’s no need to be that cruel to people.

Ed B.

1/5

Trying to move my Xfinity from my home to new home in Bradley. No help. Made me look like a criminal. Still don't know how to move my Xfinity plan to new home in 4 days. Going to try again at another location. Maybe they will be more accommodating. I spend over $300.00 a month and no one can point me in the right direction?

Threasa R.

1/5

I came into the store because I was sold a medical device that wasn't compatible with the phone I was sold. Nancy was very rude and refused to help me, but luckily Louis came to my rescue and helped get me in touch with the higher ups to replace the phone.