Voco Design - San Francisco, California

cavan wong

Quick summary - responsive until they received my full payment, then no progress after 1 full year.

As a small business in San Francisco, we wanted an updated web site just for company info and pictures. Jason had quoted a quick turnaround - 2 weeks for a logo re-design and a total of 6 weeks for the web site to go live.

1/31/2023 - received a quote from Jason at Voco Design
2/1/2023 - I accepted the quote and paid my 50% deposit
2/9/2023 - logo re-design delivered and accepted
3/8/2023 - web site mock ups delivered and accepted
4/12/2023 - invoiced for remaining 50% and paid it

The following steps is when everything broke down
Between May and June of 2023, either myself or Jason was out of town/country, so we could not finalize.

8/2/2023 - Jason requested access to my web hosting server to start uploading. I have not seen any changes to my web site at all.

Since then, I have not been able to get a commitment from Jason or his team. Jason has sent me messages saying he was out of town, medical emergencies, etc which I can totally understand and was willing to wait for him. I had called his office and Tom had responded to look into it, but I have now been ignored by Tom as well.

As of 2/1/2024 (one year later!!), I have sent an email to Jason and Tom to just close the project. They can refund me some portion of my 100% paid job, but they have not responded. I have changed the password to my web hosting as a precaution.

I am willing to call this a loss and mark it as a lesson learned working with design companies. Maybe my company was too small for them, but seems my money was good enough for them

Dommaniq Durant

It was an amazing experience working with Volvo Design to make my website . I wasn’t so sure about what I wanted but they welcomed all my ideas and kept me in the loop of everything. My website came out pretty amazing and I just want to thank them from the bottom of my heart . As a small business owner is really important to me to support another small business. Please don’t hesitate to Voco Design for any of your business needs

MLT Inc

We started working with Jason Phegley summer of 2022 to redesign our non-profit website. The contract promised two weeks turn around, however, December 31st came and we had nothing to show our stake holders. This was even after we sent timely payments. We have been trying to get our money back since Voco Design did not delivered anything and no one is responding to our messages. This is definitely not a trustworthy business who takes advantage of small non-profit like ours.

kate mesic

I highly recommend Voco Design! Jason designed a logo for my new business. I had an idea in mind and he provided 10 different logos to choose from initially. They were all great and it was hard to narrow it down to one. Once I chose one, he made sure I was 100% satisfied with the end product. He was easy to work with and very responsive throughout the whole process especially with all of my beginner type questions. I would definitely use this company again for a logo or web design!

Pipe Whisperer Plumbing Services

Very happy working with Jason. Quality logo design and is good at listening to my concerns.Doesn’t charge an arm and a leg like some of these marketers/ snake oil salesmen try to do. Don’t expect him to get done over night. Overall satisfied

The Shivers

I couldn't be happier with the work Voco Design did for me. Jason and his team designed an amazing logo for my record label keeping me informed every step of the way. From personalized service to even going the extra mile and helping me set up my business emails and server, they really made the experience so easy. The quality of their work too was very high and professional. I support this small business and you should too.

Marcus Bruno

Working with Voco was great and a wonderful experience for someone like me who has great ideas but can’t draw to save their lives! My ideas were welcomed and inspired. I really appreciated the teams efforts to make my design perfect. I have gone on to recommend Voco to another production company who also received great design work and highly recommend them to a major Law Firm here in San Francisco.

Octagon English

We initially picked Voco Designs because we loved the samples on their website (check them out!) but ultimately what really impressed us about Jason and his team was the responsiveness and quality of the customer service that we got. And the personal touch. Plus their design ideas were great - they took the simple concepts we had and improved them with some nice insight into our specific marketing needs at the time. Stuff we hadn't thought of actually. Also, we had fun working with them. Highly recommended!