Madison Communications Inc - Staunton, Illinois

About Madison Communications Inc.

Madison Communications Inc. stands out as a cornerstone in Staunton, IL, offering a comprehensive suite of services including Internet service provider, Business center, Cable company, and Telephone company. Located at 21668 Double Arch Rd, Staunton, IL 62088, this company has been serving the community with dedication and innovation. Their contact number is readily available at 800-422-4848, ensuring customers can reach out conveniently. For those looking to explore more about their services and offerings, the official website gomadison.com is a treasure trove of information.

Key Features and Accessibility

Madison Communications Inc. prides itself on its wheelchair accessible entrance and parking lot, demonstrating a commitment to inclusivity and ensuring that all customers, regardless of physical ability, can access their services without hassle. This makes them a reliable choice for everyone in the area.

Customer Satisfaction and Services

With an impressive average opinion of 4.3/5 on Google My Business, Madison Communications has garnered trust and satisfaction from a significant number of its customers. Reviews highlight the reliability of their services, particularly the Fiber Service, which is noted for its speed and low latency, ideal for gaming and streaming enthusiasts. Customers also appreciate the company's involvement in the community, adding a personal touch to their service.

Recommendations for Potential Customers

• Reliability: Customers consistently praise the reliability of Madison Communications services.
• Speed and Quality: The Fiber Service is lauded for its fast speed and low latency, making it perfect for high-demand activities.
• Community Engagement: Beyond just service, Madison Communications shows a strong commitment to community involvement, enhancing the overall customer experience.
• Accessibility: Their commitment to accessibility ensures that all customers can easily connect with their services.

For someone considering their options for Internet service provider, Business center, or Telephone company, Madison Communications offers a compelling choice. Their focus on quality, customer satisfaction, and community service sets them apart.

Getting in Touch

If you're in the service area and looking for a dependable provider that not only delivers top-notch service but also cares about its community, consider reaching out to Madison Communications Inc.. You can easily do so through their website gomadison.com or by calling them directly at 800-422-4848. Don't miss the opportunity to experience the quality and reliability that Madison Communications is known for. Whether you're a business owner or a family in search of the best internet and phone services, Madison Communications is here to meet your needs with excellence.

👍 Reviews of Madison Communications Inc

Abby S.

5/5

Living in a small town of Bunker Hill, their quality of service is great! My family has used them for several years with no issues, they do great things for the community throughout the year. Thanks for all you do! Merry Christmas!

Mark M.

5/5

I have had Madison Communications Internet for years now. It’s been very reliable. The Fiber Service is fast and has low latency. This is a plus if you like to game or stream videos. If you are in the service area, I highly recommend Madison Communications for your internet and TV needs.

Amanda H.

1/5

Madison communications, while they do have decent internet service, severely lacks in customer service. Due to a death in The family as well as illnesses my husband ended up missing almost 3 weeks of work collectively and we got behind on our bill. February 10th we set up a payment agreement to pay $100 every Friday and not one time were we told that it had to be paid by a specific time or else we would have made sure it was paid by said time. Fast forward to today February 21st, I get on to pay our bill online and had nothing but issues, and after the third time getting an error processing payment message, I let my husband know that I couldn't get the payment to go through and he said he would take care of it on his lunch break. 10:45 a.m. We have no internet. So we call Madison communications and they said that the payment wasn't paid by 10:00 a.m. so they disconnected us and that we would have to pay almost $500 to get it reconnected. After letting them know that we were never told that the payment had to be paid by 10:00 a.m. We were told that they had sent out an email to us, which by the way we never received, stating that we had started a payment agreement and that we had to pay it by 10:00 a.m. etc so I told them that we never received an email and all I got back was ignorant responses. I told them it's not like I didn't have the money to pay the bill I had it right then and there and I was even willing to give them my debit card number so they could run it and take the payment considering we were only 45 minutes past when it was supposedly due, and they refused to take my debit card number and said that they had told us that we had to pay it by 10:00 a.m. and that they had sent out an email saying that we were starting a payment agreement and that we had to have it paid by 10:00 a.m., which again we never received and they said that they wouldn't reconnect us. Fact of the matter is if someone would have told us on the phone that day that we had to pay it by 10:00 a.m. we would have gladly paid it by then no questions asked but we were never told to pay it by a specific time and when I asked to speak to one of the managers I was told that it had already been escalated and that they had already spoken to a manager and I'm like well I would like to speak to a manager so I got a phone call back from the manager who was very rude and had said that they could pull the phone call but when I told him to go ahead and pull the phone call So he could listen to what was said he immediately went to well I have notes here from several people saying that you were well aware of the payment agreement stipulations and that it had to be paid by 10:00 a.m. and I responded no we didn't know that we had to have it paid by 10:00 a.m. because no one ever told us that and if it was in that email well we never got an email so how could we know I even offered to send screenshots of my email so they could see that we never received an email and every time I offered to provide evidence showing that we never received an email or even when I said go ahead and pull that conversation from February 10th that way you can hear what was said there was always an excuse or it was while I have to agree with so-and-so I'm like okay we'll just go with another internet provider. Their customer service absolutely sucks and God forbid you're 40 minutes late paying your internet bill, even though you didn't know that you were late paying it at all especially since You were paying it on the day you agreed to pay it but whatever. I wouldn't give them another dime, even if they were the only internet providers in the area! Oh not to mention beware of mysterious charges on your account every month that no one can seem to explain!

Beth K.

5/5

We have lived in the area for 8 years and have had 3 internet providers. Madison has provided services for about 3 years and the only reason we are changing is because we are moving. I’m so sad and disappointed to have to go to another provider. This company is great on customer service, internet services, and helping with problems. An anomaly in today’s society in trying to make and keep customers happy and always doing the right thing. Thank you.

Tori M.

5/5

Madison communications is one of the best Internet providers I've ever had. They were always there when I needed them to come fix something. Five stars all the way!

Elysha H.

5/5

Have been a Madison supporter for years. Always super attentive on getting things right when problems occur. They have even sent out technicians when I’ve needed. Much appreciative for my madison family🤎

Gabby M.

5/5

I have been very pleased with Madison communication! Prior to using them my internet was always in and out!
Since switching it’s definitely made life and my working from home easier!
Definitely recommend!!
Also the staff are very friendly and always happy to help with questions!

Marie B.

5/5

Madison is consistently the best internet in our area. I love their Secure IT subscription for my anti virus. No effort on my part when there is an issue with my computer other than the steps for them to log in to fix the issue. The employees at the main office are always willing to help resolve any issues or explain services. I need reliable internet for work, Madison delivers!