Jacob’s Ladder Roofing and Restoration - Danville, Kentucky

Jodi R.

Absolutely terrible customer service! Everything started fine till Hugh realized he bit off more than he could chew with our historic home. We had two insurance claims with him/Jacobs Ladder and getting him to complete work and actually get workers on the job was like pulling teeth from a tiger. Most of the time, he just ghosted us. He blamed us for all the problems he personally caused and when he KNEW he was wrong, he stopped responding to both me and my husband. He got us approved for over $100,000 roof job and failed to complete it. He put us in a horrible bind and forced us to spend our deductible fixing other things he claimed we HAD to fix or he couldn’t do his job; oh but conveniently never warned us or put it in the insurance claim. When money got tight because he kept screwing us, he stopped showing up and left us high and dry!

The bathroom leak he claimed to fix, leaked again and then he lied and tried to claim he never touched that part of our home.

His crew that redid the shingle portion of the roof failed to put back a down spout correctly and they created a new leak and then refused to fix that for many many months till we started getting mad at him. The inside of the home’s damage has never been fully repaired either.

He left us with an insurance claim we cannot complete because he never finished the job and the mortgage company held the money hostage till he completed the job!

He seems to be able to pop out cookie cutter roofs or smaller jobs in like two days or less! He did over 50 new jobs while he abandoned ours! I see all these 5 star reviews, which was why we hired him, but we’d give him zero if possible! If you have a bigger or more complicated job… do NOT let this man con you in to the job! The second there’s a hiccup he abandons you. Honestly, we should sue him. He will just to his defense and claim we caused the problems. Rest assured, it was ALL him! *insert eye roll*

Contracted for the entire scope of work…:
Never completed our warped floors
Never Repaired damaged wallpaper
Never repaired damaged drywall in leaking bay windows
Never finished the roof job
Never repaired/replaced wet bar and wall where leak originated

*All this work WAS allowed and would be paid by insurance upon his completion.

Bob B.

Our home was damaged in a severe thunderstorm and I don’t know what we would have done without Jacobs Ladder. We reached out to dozens of contractors and services but so few came through or seemed legitimate. When we finally found Jacobs Ladder they solved our problems. They took care of everything from start to finish, and even stepped in to help me understand my insurance policy and rights when my adjuster left me high and dry. Hugh, Andrea, Adam, Jacob and the whole team were simply amazing.

Heather E.

Excellent to work with!! I was having difficulty getting companies to understand I needed my flashing and roof inspected and any repairs & maintenance. Most companies told me they don’t do flashing. How can a roofing company not do flashing?
I understand many consider caulking around flashing as homeowner or handyman’s job but professional roofing companies need to be available for 2 stories home with high pitch roofs and multiple angles.
Also many companies have a person who isn’t even a roofer come to complete the first evaluation. Not Jacobs ladder they send employees out who can look at your roof throughly give you pictures, make recommendations, and make any temporary repairs until they can come out for the job.
Always came when they stated, give precise documentation electronically with all details of bid, work, and warranty. Would definitely recommend this company as they are knowledgeable & professional from the first person who sees your roof until completion of the job.

Dan G.

I selected Jacobs Ladder for my roof replacement and quite frankly I could not have been happier! The finished roof looked perfect and the attention to detail was second to none! I also appreciate the ease of communication during my roof project. These folks are great people with a high integrity level that know how to satisfy thier customers! Thanks again for an excellent job well done! HIGHLY RECOMMENDED!!!!!!

Kayleigh W.

Jacob’s Ladder did an amazing job at replacing the roof on our new home! We had a short timeline to get the roof done as we are expecting a baby and they were more than happy to get us scheduled quickly so we wouldn’t have to worry about it! The job was completed in one day and with their amazing cleanup you couldn’t even tell they had been here! Andrea was always very responsive and kept us very up to date with progress the entire time! Our roof looks great and we are very happy with our decision to use Jacob’s Ladder!

Brenda F.

I found this company on a website called Hero Roofers but Jacob's Ladder is the REAL hero! They have honest, helpful, skilled employees in all departments...I am so thankful for their dedication to completing all of my repairs!

Valerie B.

We would highly recommend Jacob’s Ladder for your roofing needs. Our home was in need of a new roof before winter set in. Jacob’s Ladder walked us through every process to helping us with the insurance claim to explaining every detail regarding the roofing process. We also were given an additional recommendation for additional construction to have completed to coincide with the roofing process.We wanted to choose a locally owned company and their price matching was also an added benefit. Installation was fast and after completion, we were called to see if everything was completed to our satisfaction. A new roof is not something we were expecting to have to plan for but Andrea, Melinda, and Hugh made our process less stressful!

Don S.

We had our roof replaced by Jacob's Ladder recently. I contacted them and they responded quickly to get out and give us a quote. I was surprised at how reasonable the cost was and how quick they could get going. Very professional crew and they did and outstanding job. I would highly recommend them to anyone needing a roof replacement or remodeling needs.