Focus Services - Sterling, Illinois

Focus Services, located at 2214 E 4th St B, Sterling, IL 61081, United States, is a specialized Business Process Outsourcing (BPO) company that has been serving clients for many years. With a phone number of 8156224900 and a website at focusservices.com, the company offers a range of services designed to help businesses improve their efficiency and productivity.

The company is known for its wheelchair-accessible entrance and parking, making it easily accessible for individuals with disabilities.

Specialties and Services

Focus Services specializes in providing BPO services, including customer support, technical support, and sales and marketing services. They work closely with their clients to understand their unique needs and develop customized solutions that align with their business objectives.

Points of Interest

• Wheelchair-accessible car park
• Wheelchair-accessible entrance

Reviews and Ratings

Focus Services has received 28 reviews on Google My Business, with an average rating of 2/5 stars. While the company has room for improvement, it is evident that they are working towards providing better services to their clients.

Recommendation

For businesses looking to outsource their customer support, technical support, or sales and marketing services, Focus Services is a viable option. Their wheelchair-accessible facilities make it easy for all individuals to access their services. While their current ratings could be improved, it is essential to note that they are actively working on enhancing their offerings to better meet their clients' needs.

We recommend contacting Focus Services through their website at focusservices.com to learn more about their services and how they can help your business grow.

👍 Reviews of Focus Services

Jay T.

1/5

Employees are timed when going to rest room and supervisors will hunt you down if you take too long. The management staff are always yelling at employees and customers often can hear and express their disapproval. Supervisors come to work inappropriately dressed, wearing unprofessional and revealing clothes. Supervisors talk down to employees. A portion of subordinates act disrespectful and unprofessional, others don't and all are treated poorly. I know of only a few good supervisors. The rest are horrible.

Alison O.

1/5

Listened to a phone call between a person “in charge” and an employee. Clearly management is unaware of laws and how to treat employees. Disgusting!!!! They make all kinds of promises to people about pay and then do not pay as promised. Should be ashamed of their ways.

J W.

1/5

Training was extremely unprofessional not to mention confusing as hell. Lost a piece of my life wasted on this place. Time I’ll never get back , not to mention the unprofessionalism of the Trainer... complete joke. Xx

A B.

1/5

Horrible.... management is disrespectful, training was a joke. Pay is good but respect is definitely not a known there. Nor family emergencies.

Harley

1/5

A poor excuse of a call center. They openly encourage agents to commit fraud on behalf of CenturyLink internet.

James Z.

1/5

Terrible!

Marsha B.

5/5

Great security....

K&N D.

1/5