Cox Store - Roanoke, Virginia

Address: 1414 Towne Square Blvd NW, Roanoke, VA 24012, United States.
Phone: 5402667077.
Website: cox.com.
Specialties: Internet service provider, Cable company, Cell phone accessory store, Cell phone store, Telephone company.
Other points of interest: On-site services, Wheelchair-accessible car park, Wheelchair-accessible entrance.
Opinions: This company has 726 reviews on Google My Business.
Average opinion: 3/5.

Location of Cox Store

5402667077

Cox Store, located at Address: 1414 Towne Square Blvd NW, Roanoke, VA 24012, United States, is a well-known company that specializes in a variety of services. With a phone number: 5402667077, you can easily get in touch with them for any inquiries. Their website: cox.com provides detailed information about their services and offerings.

One of the primary specialties of Cox Store is being an Internet service provider, cable company, cell phone accessory store, cell phone store, and telephone company. This makes them a one-stop-shop for all your communication and entertainment needs. Whether you're looking for high-speed internet, cable TV, or a new cell phone, Cox Store has got you covered.

Cox Store also offers on-site services, making it convenient for customers to get assistance with any issues they may have. Additionally, the store is wheelchair-accessible, ensuring that everyone can access their services.

When it comes to customer reviews, Cox Store has received 726 reviews on Google My Business. The average opinion: 3/5 indicates that while some customers have had positive experiences, there is still room for improvement. However, with a wide range of services and on-site assistance, Cox Store remains a popular choice for many.

Reviews of Cox Store

C. Wright

1/5

Tried cox internet their free installation included them dropping off the equipment at my door. I tried to install for the service but didn't have any cables within the house to install. I returned the box and now they are trying to charge me 50 bucks for the month. Would not recommend

Mohawk Ninja

1/5

My wife and I are moving in 2 weeks. She does online classes so I am trying to call ahead of time to talk to them about their internet service. They are open today according to the posted hours but haven't answered any of my 7 calls. We are over an hour away, work full time, selling our home, buying a home, and she does online classes. So we can't just simply do as the prompt says "stop by our office." Is the phone in the office just for looks? ?

Marc Sendra

1/5

I work from home and have had to use PTO to cover how many hours I have missed bcuz of an outage. $70 a month for just internet and there has been about 10 to 15 outages within the last month. What am I paying such a high premium for?

Naneka Holmes

1/5

Every time I turn around my service is out whether it's out in the whole area or some issue with my Internet it's out now in the area for whatever reason and it is so annoying especially for these high prices I'm paying and can't even watch TV due to some technical issues. I been staring at a black screen for a half hour. This happens at least once or twice a month so no I would not recommend Cox because they charge ridiculously high rates for below average results. Then if you call tech support they want to send a tech to your house so they can charge you $75 for that. I would give 0 stars if I could that's how pissed off I am.

Buddy Rathmell

1/5

Service has been out for almost 8 hours.
Everything says intermittent issues. Nothing intermittent about it. It is just off. Why lie? Just be real with people.
The text they send say click here for full details or outage map. It is not an outage map. There are no full details. Very frustrating dealing with Cox. I have been thinking of Glo Fiber just because they are cheaper and have much higher upload speeds. This might push me over the edge.

Update: Rob, thank you for responding. My point is not just that service is awful it is that you are trying to spin to make it not seem as bad as it is and that you are trying to act as if you are giving more information than you really are.

Also, all my router settings were set back to the original. I know you can access the router but why would you reset settings and passwords back to the default?

Brandon Howell

1/5

This is the worst internet company in Roanoke. I don't have internet half the time, and I pay 60 dollars a month. I lose internet every other hour. So gaming, streaming your favorite shows, and online college is trash through them. Your phones Hotspot will do a better job than this company.

Stacey Robertson

1/5

Spent over an hour on their chat service about a non-working remote. The final answer was I need to go to their store and BUY a new unit as remotes aren't part of what I pay for. Hoping new providers and competitors will help someday.

Topher NeverEnder

3/5

Decent prices but my Internet goes down every single day multiple times. It's quite annoying I can see it Happening every now and then but not everyday. You gotta do better COX