Austin Public Works Department - Austin, Texas

Austin Public Works Department Overview

The Austin Public Works Department, situated at 505 Barton Springs Rd # 800, Austin, TX 78704, plays a crucial role in maintaining the city's infrastructure and ensuring the smooth operation of public services. With a phone number 297-47065, this department is easily reachable for residents and visitors alike.

Key Features and Services

Specialties: As a department dedicated to "Public works," Austin Public Works Department focuses on a wide range of essential services including street maintenance, sanitation, water and wastewater management, and transportation infrastructure. Their expertise spans from the upkeep of roads and sidewalks to the management of stormwater systems and park facilities.

Accessibility: Recognizing the needs of all citizens, the department offers a wheelchair accessible entrance and parking lot, ensuring that services are available to everyone, including those with mobility challenges.

Customer Service and Response

The commitment to excellent customer service is evident from the limited yet positive feedback available. One review highlights the department's efficiency in responding to emergency situations. For instance, when a large tree limb fell into the street, impeding traffic, a crew arrived within two hours of the call. They efficiently cleared the obstruction, allowing for easy disposal of the debris by the city's brush pickup service at the end of the month. This swift action, especially on a Friday afternoon, showcases the dedication and responsiveness of the department, leading to an impressive average opinion of 5/5 on Google My Business.

Getting Involved

For those looking to engage with the Austin Public Works Department, it's advisable to start by checking their official website austintexas.gov/department/transportation-public-works. Here, you can find detailed information about the various services offered, how to report issues or request services, and upcoming projects that may affect your area. Additionally, the department's emphasis on accessibility and customer satisfaction means that residents can expect a positive and inclusive experience when interacting with them.

Recommendations

• For urgent services, such as fallen trees or road blockages, don't hesitate to call the department directly using the provided phone number.
• Keep an eye on their website for updates on projects, maintenance schedules, and tips on how to prepare your property for upcoming work.
• Take advantage of the department's accessibility features if you or someone you know requires them.
• When providing feedback, consider how responsive and helpful the department is, as this contributes significantly to the community's satisfaction and the department's reputation.

👍 Reviews of Austin Public Works Department

Dan

5/5

I recently had a large tree limb with many branches break off & fall into the street, impeding traffic. A crew was dispatched within 2 hours of my call & cut everything enough to where I had little problem stacking it for the city's brush pick up at the end of the month. This was on a Friday afternoon to boot.